6/2/21 5:08 PM 11 min read

Key Factors to Consider When Choosing a Commercial Roofing Contractor


If you’re in the market for a commercial roofer in Cleveland, you may or may not have time
on your side. Given that roofs are often out of sight, out of mind, it could be that an extreme weather event or other catastrophe has forced you to seek emergency roof repairs. Or maybe you realize it’s time to start the unavoidable conversation about roof replacement. Either way, it’s best to thoroughly vet potential commercial roofing contractors rather than make a snap decision that could have frustrating and costly consequences.

While it might sound daunting, finding a quality contractor for commercial or industrial
roofing repairs or replacement really comes down to a handful of key factors.

Here is a checklist you can use as you search for the commercial roofing contractor to
best fit your needs.

1.) Longevity

The sad truth is that many consumers put their faith and cash into contractors who disappear
during or after a project, creating additional cost and stress and rendering their warranties useless. Choosing a commercial roofing contractor who has been in the business for some time can help protect you from this nightmare scenario.

Everyone has to start somewhere, but when it comes to your flat roof it may be smart to choose a roofer with years, or even decades, under his belt versus a company that opened their doors last week. A great warranty is worthless if the contractor offering it won’t be around to honor it.

2.) Expertise

If your commercial roofing repair or replacement project is large in scale or scope, includes funding complexities or requires complicated products or solutions, an inexperienced or untrained roofing contractor will not be your friend.

Has the contractor performed many large-scale projects in the past? Does the roofing team include fully-trained and certified professionals? Does the company engage in continuing education and stay abreast of the latest roofing techniques and current safety regulations? Does it comply with federal, state and local roofing standards and certification requirements? When the answer to these questions is “yes,” you may have a greater level of comfort that your contractor will be able to successfully manage your project.

3.) Resources

Perhaps your project is intricate and includes a number of complications. Expertise is imperative, but your commercial roofing contractor should also have the wherewithal and means necessary to complete the project.

It may seem like a given, but you should make sure that a contractor has access to the proper equipment that will be equal to the task. You should also be assured of the roofing team’s capacity and availability to complete the job within the promised time frame. Furthermore, the contractor should have relationships with reputable manufacturers so that high-end materials are accessible when needed. In general, a good variety of products and services available means that your contractor will be better able to meet your project’s specifications.

4.) References

Deciding on a commercial roofing contractor is no different from choosing any service
provider in that references are always a good idea. A respectable roofing business should be able to list the clients it has worked with on its website—and should actually have a website, for that matter. If a client has approved the appearance of its name in a published list, it’s likely a satisfied client.

When reviewing a client list, take note of not only the number of satisfied clients but also
the size, industry and reputation of the companies listed. If you see a client on the list that looks a lot like you, that should provide a level of confidence in the work a contractor can provide for your business.

5.) Customer Service

The factor that is, arguably, the hardest to come by yet constitutes the most keenly felt need
is good customer service. As with any relationship, you should look for certain qualities in a commercial roofing contractor, such as respect, communication, honesty and trust.

During your decision-making process, contractors should consistently speak knowledgeably
about their products and services, listen closely to your needs and return phone calls in a timely manner. Look also for transparency; contractors should be clear and honest when discussing their capabilities, the materials they use or any limitations that may exist. You should also expect to receive thorough documentation and a detailed plan for completing your project as well as specific methods for receiving updates and maintaining contact throughout the relationship. Finally, if a contractor appears too good to be true, don’t
discount a gut feeling to move on to the next on the list.

Why Choose Roberts Roofing

If you’re searching for a commercial roofing contractor in Cleveland, we can offer the
following qualifications for your consideration:

  • Over 40 years in the commercial and industrial roofing business
  • Just under 40 fully-trained and certified roofing professionals on staff
  • Member in good standing of the National Roofing Contractors Association
  • An Ohio BWC drug-free workplace
  • 30-year warranties
  • $2 million plus in professional equipment
  • 11 affiliate manufacturers
  • Fair fees, competitive bids, highest professional standards
  • A distinguished list of satisfied corporate clients

Roberts Roofing Company has been a leading provider of innovative commercial and industrial roofing solutions in Cleveland, Ohio since 1981. We provide commercial roof repair, replacement and maintenance services to serve companies of all sizes in Ohio and the surrounding region, offering a combination of technical expertise, custom solutions and quality workmanship for every project.

To find out more about selecting a commercial and industrial roofing contractor in Cleveland, Ohio, simply fill out the form on this page and a member of our team will be in touch. Or, you may call us at (440) 946-2233.